FAQs

Is Din Tai Fung Rewards free to join?
Yes. Our rewards programme is completely free to join for you to earn points and unlock exclusive benefits and rewards every time you dine.

I have just signed up to Din Tai Fung Rewards, or already signed up previously. How do I enter the luck draw for the brewery tour?
Once you have joined Din Tai Fung Rewards, you will automatically be entered into our exclusive lucky draw for a complimentary brewery tour for 4 at Andwells Brewery. We will email the lucky winner on the 30th of September, 2024.

I have just signed up to Din Tai Fung Rewards and have not received an email to verify my account. What should I do?
Please check your junk or spam inboxes as sometimes the verification email may fall into your other inboxes.

Can I earn points from other Din Tai Fung Restaurants around the world outside of UK?
Our Din Tai Fung Rewards programme is currently available in the UK only. Any points and rewards earned in the UK can only be used within UK participating restaurants, and not redeemable or transferrable to any other Din Tai Fung around the world.

How do I earn points?
From the 16th of April 2024, every time you dine-in at din Tai Fung UK, you will be able to earn 1 point for every £40 (excluding service charge) you spend at participating Din Tai Fung restaurants in the UK. Bankable points are based on gross spend excluding service charge.

How do points get banked into my Din Tai Fung Rewards account?
Simply present your rewards card number (located at the bottom of your Apple wallet pass or displayed in your account portal) or provide our staff with your mobile number at the time of dining. A member of staff will be able to look up your account and bank in points for you at the point of getting your bill. Please note we will not be able to bank in points for you after your visit.

I have just earned 10 points and am eligible for my reward, redeemable towards my next visit. How do I redeem it?
You should have received an email from us to notify you of your reward, which would have been automatically loaded into your account. Next time you dine with us, simply show your rewards card to a staff and let them know you would like to redeem your reward at the time of placing an order.

Is there a minimum spend in order to redeem my Xiao Long Bao Automated Reward?
Yes, there is a minimum spend of £40 in order to redeem your Xiao Long Bao Automated Reward.

My points have reset. Where have my points gone?
Once you have earned 10 points, we will automatically convert your 10 points to a complimentary reward, which will be loaded into your account, to be redeemed within a month. Hence your points in your account will reset.

How do I check my account balance and rewards in my account?
Simply login to your account to check your balance and rewards in your account.

How many points can I earn per visit?
You can earn up to 10 points per visit.

How many rewards can I redeem per visit?
You can only redeem one reward per visit, per party. The only time you can redeem two rewards in conjunction is your birthday reward.

What happens if we split the bill?
You can split the bill however you like, however we can only allocate and bank in earned points to one membership per table.

We have multiple Din Tai Fung Rewards members dining together in the same party. Can we earn points separately for our own membership accounts?
You can earn points towards one membership per table, per party.

I have just dined at Din Tai Fung but have forgotten to let a member of staff know I am a member and to bank in my points. What should I do?
Please note we will only be able to bank in points for you at the time of dining when you are getting the bill.

I have just dined at Din Tai Fung, I am not a member yet but would like to join and bank in my points from this visit. What should I do?
Sign up to the programme ahead of getting your bill.

Will my rewards expire?
Yes – these will usually expire within 2-4 weeks depending on your reward. Please login to your account to check expiry details of your earned reward and book in your next visit to make sure you don’t lose it!

Will my points expire?
Yes – All points will expire if a membership has not been used to collect or redeem points in any 12 month period.

Can I earn points with merchandise, click & collect, or deliveries?
No. You can only earn points for Din Tai Fung Rewards programme from dine-in experiences on food and beverage items consumed at the restaurant.

For further enquires not covered in our FAQs, please review our programme’s full terms and conditions here. If you have additional questions that are still not covered, please email rewards@dintaifung-uk.com . We will aim to get back to you within 72 working hours during Mondays-Fridays.